The Fun Side of Customer Service
Date: May 10, 2020 at 10:24:52 PM PDT
To: Butt Snorkeler <email@example.com>
My order now says on its way and no-one has replied to my previous emails! I have been trying to message you (See above) I wanted to change the color on the one cap to the Camouflage USS! Your customer service sucks ASS and ill make sure to review this order wherever i can.
On Fri, May 8, 2020 at 1:45 PM Gareth Rossi <firstname.lastname@example.org> wrote:Hi there,Any chance i can swap out the Black USS Cap for the Camo USS one please. Also how come your NZ/Aus store has 40% off but not the US store? I ordered from the UK so could have placed the order off any of the 2 websites. If there is any credit i'd love to get something else on the website:)Cheers fellas
On Fri, May 8, 2020 at 10:21 AM Butt Snorkeler <email@example.com> wrote:
Sorry mate but you could be fucked on getting your hat switched out because there is a 99.9% chance that it shipped out today before we were able to get to your email.
Before you fly off the handle, I am going to make this right.
I will personally make sure you get the hat that you want.
I am going to ship you the camo one FREE OF CHARGE. BOOM.
Don’t get me wrong, i wish i read your fucking email Friday at the end of the day…. after a long work week... during this COVID-19 nightmare... but i didn’t.
Like the disclaimer states on the website, Butt Snorkeler is a fun side-project brand. The 3 idiots that run this brand all have full time jobs. We all have families. We all have kids and a bunch of other bullshit that pulls us in a million different directions but we still get the job done. Maybe we don’t get it done during normal 9-5 business hours, but it gets done.
And don’t let this sound like a pity party.
We are beyond stoked to have you as a follower, a shopper, and a supporter of the brand.
But with that said, there is no need to be a dick about someone not getting back to you over the weekend cause you mis-ordered.
We are not Amazon. We are Butt Snorkeler…. hustling “butt” shirts.
Life is short. Take a deep breath and relax mate.
I will send that camo hat tomorrow.
As for AUS/NZ doing a 40% off sale…. they are distributors of BS and those wild fuckin down-undo cunts can sell their product for however much they want.
Hats in the mail.
August 05 2020
“We hustle butt shirts” lol I love it.