Shipping & Returns
In most cases, orders ship within 1-2 business days from the time the order was placed unless otherwise noted in the items description. PLEASE NOTE*** shipping operations do not operate over the weekend or US holidays. We like to have fun, too.
Orders placed after 12:00 PM will be shipped the following business day. For example, if you order on Friday at 3p your order will not ship until the following Monday/Tuesday.
Transit times vary, but most orders ground shipped within the Domestic United States will arrive within 2-5 business days.
Any order outside of the Domestic United States may take an extra 1-3 weeks to arrive due to customs and carry-over delays.
Once an order has been shipped, you will receive a confirmation email with your USPS or tracking number attached. You can go to USPS.com/tracking to follow its journey.
Returns are accepted within 30 days of the delivery date of your product if they are unwashed and in the original condition you received them.
Butt Snorkeler will cover the return shipping costs for any order that we have made an error on (shipped wrong size, shipped wrong item, defective item, etc.). Return shipping for courtesy exchanges/returns (customer ordered wrong size, changed mind, etc.) is the responsibility of the customer and will be deducted from the total of the refund once the item has been received back to the warehouse.
For all international orders, including Canadian orders, return postage not provided by Butt Snorkeler and is the responsibility of the customer.
Please review our website for style and size availability with regard to exchanges. All clothing returns/exchanges must be unworn, unwashed, undamaged, and odor-free. All sales are final for any pre-orders or sale items. You will be notified via email once we have received, processed, and approved your return. Refunds are processed once returns are approved. Orders placed with gift cards will be refunded with store credit. If you are requesting an exchange and would like your new order shipped to an address other than your original shipping address, please include this when you contact us.
Please email Butt Snorkeler Customer Service prior to shipping back returns: customerservice@ButtSnorkeler.com
What information we collect:
There are places at our sites where you can share your personal information with us, and where you can communicate with others.
Newsletters and Other Communications from Us. Our registered users and customers may receive newsletters, email communications, or communications through other channels for, among other purposes, the promotion and marketing of a product or service from our family of sites and business properties, and business partners, and we may also offer other visitors to our sites the opportunity to sign up to receive such information. When there is a separate sign-up for newsletters, we ask for contact information such as name and email address, and, sometimes, demographic and profile information. By visiting our sites, you affirmatively consent to our collection and use of your data. We use this information in the same manner as we use the contact information in the Registration process described above. We may offer our users the choice whether to receive mailings from others that we think will be of interest. Recipients of our mailings can unsubscribe by following instructions that may appear at the end of email communications. Note that in order to keep our registered users informed about the operation of our services, we may send emails and announcements that are needed for the proper functioning and administration of our sites and service.
Communications with Us. We have features where you can submit information to us (such as when contacting us with a question or feedback). We may retain your emails and other information you submit to us for our internal purposes, and to help us to serve you better.
Contests, Sweepstakes and Surveys. We may also have contests, sweepstakes and surveys at our sites. When you enter or participate in them, we request contact information from you (such as your full name, email address, mailing address, and telephone number) and may also request demographic or profile information. We will use the information you provide for the purpose of conducting the promotion (for example, to contact you if you have won). We may also use the information to send you newsletters and other information we think may be of interest. Recipients of our mailings can unsubscribe by following instructions that may appear at the end of the email communication. Any personal information we collect may be associated with registration information. We may share aggregate information with others. We may sometimes partner with sponsors in offering contests, sweepstakes or surveys, and may share (provide and receive) information with them. By entering or participating in such contests, sweepstakes, and surveys, you affirmatively consent to our collection and use of your data.
Automatic Data Collection:
Our web sites may have features that automatically collect information from users to assist us in creating sites that honor our users' preferences and serve their interests and needs.
Most common web browsers today, such as Chrome, Firefox and Internet Explorer, allow you to modify your settings to block cookies entirely, alert you every time they are being sent, or allow their use by only those web sites you choose. You can also delete cookies that are currently stored on your computer’s hard drive. Please note that if you disable/delete all cookies stored on your computer, you will have also disabled the cookies that are used by NAI to help prevent you from receiving unwanted advertising from third party ad networks. If you do not want this to happen, please make sure not to disable/delete the NAI cookie or add NAI to the approved list of sites from whom you allow/accept cookies. Through the use of web logs or log files, we may also gather information such as the date, time, browser type, navigation history, and IP address of all visitors to our site(s). We use this information for our internal security audit log, trend analysis, and system administration, and to gather broad demographic information about our user base. We may associate this information with your personal information. By visiting our sites, you affirmatively consent to our collection, use, and distribution of your data.
With whom your information is shared:
Information provided at any sites that we host or manage may be shared with the owner(s) of such site(s). As with other third parties, we are not responsible for how the owner(s) handle the data once they receive it. When we have co-branded or sponsored services, when we host a site, or when we join with other parties to provide specific services, we may share (provide and receive) your personal information with them. By visiting these sites, you affirmatively consent to our collection, use and distribution of your data.
We may share your information with other third parties with whom we have business relationships and, in some cases, we cannot control or know their privacy practices. By visiting our sites, you affirmatively consent to our collection, use, and distribution of your data.
Other than as set forth in this policy, we do not share your personally identifiable information with other companies, apart from those acting as our agents in providing our service to you, and which agree to use it only for that purpose and to keep the information secure and confidential. Also, please be aware that our business units, subsidiaries, affiliates and sites, and entities into which our companies may be merged, or entities to which any of our assets, products, sites or operations may be transferred, may obtain from us and be able to use your personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, may have the authority under certain circumstances to permit your information to be shared or transferred to third parties without your permission.
We may share (provide and receive) aggregate information, which is not personally identifiable, with others. This information may include demographic data such as the gender and/or geographic location of groups of users, but it will not include personal information (such as your name or email address). We use aggregate demographic information about our audience in order to improve our service, for research purposes, marketing/promotional purposes and/or for industry reporting purposes, among others.
If a user's personally identifiable information changes (such as zip code), we endeavor to provide a way to correct or update that user's personal data. Please feel free to contact us if you have any questions regarding making changes to your data.
Data collection from children:
We strive to comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from U.S. children under 13 without appropriate parental notice and consent. We are committed to protecting children's privacy.
Security for all personally identifiable information is extremely important to us. We store your personal information securely, and use special procedures designed to protect the information we collect from loss, misuse, unauthorized access or disclosure, alteration or destruction.
We may provide links to non-Butt Snorkeler sites. We are not responsible for those other sites, their privacy policies or how they treat information about their users, and we advise you to check their privacy policies.
Website terms and conditions:
If you have any questions about our privacy practices, please feel free to contact our Privacy Department at:
924 Calle Negocio
San Clemente, Ca